When we accept your order, we aim to deliver your product(s) within the timescales outlined below.
Some offers and promotions may have different delivery timescales, which will be outlined in the terms and conditions for each promotion. If you have any questions regarding your order, please contact us here
Products will sometimes arrive separately, but you won’t incur any additional delivery charges.
If you’ve ordered an item that won’t be available for more than a week, it will be dispatched by your chosen method once available. We’ll confirm by email once your order has been dispatched.
We reserve the right not to deliver an order if we believe the address is not secure (e.g. a communal postal address or PO Box). If this impacts your order, we’ll notify you as soon as possible.
Sometimes, items may be delivered outside the published timed windows. If no-one is in when the courier calls, they’ll leave a calling card with instructions on what to do next.
You’ll be responsible for paying any costs incurred for re-delivery.
WEB RETURNS & EXCHANGES
Returning or exchanging your item is simple please read our policy details to ensure you have all the correct information to return your purchase.
All returns for change of mind or incorrect sizing will be the responsibility of the customer, including all costs associated with sending stock the items for a refund. We do not offer a free refunds service.
When an order has been placed, it is not possible to change any parts of the order. This includes adding or removing items, changing the size or colour, or changing the delivery address or method. An order cannot be cancelled once despatched.
In the unlikely event that the item you have received is sub-standard, please contact [email protected] with your order details and a photo or description of the fault. We get back to you to resolve your issue.
HOW TO RETURN YOUR ORDER
Please contact [email protected] with your order details and a photo or description of the fault. We get back to you to resolve your issue.
NOTE: All returns for change of mind or incorrect sizing will be the responsibility of the customer, including all costs associated with sending stock back for a refund.
We do not offer a free return service.
Our Return Policy
You must retain your receipt or proof of purchase until the returns process is complete.
Please return all items, including the packaging.
The product must be in resalable condition
Please don’t sticker or cello tape etc, please pack into packaging before returning.
We will not accept returns that have been soiled, torn or damaged due to incorrect washing.