Terms & Conditions
Artwork, Samples and Products
Next Goal Wins makes every attempt possible to ensure designs are suitable and as close a match as possible to the jobsheet we provide. Artwork provided by Next Goal Wins is designed to provide an estimate of the final product. These are not to scale and are subject to change. Next Goal Wins reserve the right to alter designs to ensure quality standards are kept high and the final product is suitable for the customer.
If pantone colours are made available by the customer, Next Goal Wins will match those colours to ensure we meet the customers brand guidelines. If pantone colours are not available Next Goal Wins reserve the right to choose thread & Fabric colours, we feel match closest to the customers brand/colourways.
Any sample hats sent out to the customer are not the final design and are subject to change, unless agreed & confirmed directly Next Goal Wins in writing. These sample hats that are sent out are usually to show quality and fit.
Payment for custom headwear/teamwear is due upon receipt of the invoice. Products will not usually start production until payment is received [unless agreed with in writing]. Delaying payment of the invoice may lead to a delay in the production of your product.
Returns & Cancellation Policy
Any Next Goal Wins bespoke product is custom made, we cannot offer a return unless:
1. The product does not match the order
2. The product is faulty
If the product(s) delivered does not match your order, please contact us immediately via email ([email protected]) outlining the issue with as much detail as possible. If the goods have a problem relating to the quality of the product, such as unfinished embroidery or a fault on the cap / bobble or garment, then a photograph of the product should be attached to the email.
If the product is incorrect on our behalf (either the product doesn’t match the order or the product was damaged upon arrival), Next Goal Wins will refund any shipping costs incurred by the customer for returning the item.
If there is an issue with your web order, please contact [email protected] outlining the issue(s), please ensure you include your web order number. If the goods have a problem relating to the quality of the product, such as unfinished embroidery or a fault on the cap / bobble or garment, then a photograph of the product should be attached to the email.
We cannot take any action on an order until the goods have been returned to Next Goal Wins head office for inspection. Once the goods have been returned, Next Goal WIns will undertake a thorough assessment, following which Next Goal Wins will deem whether the return is valid or not. This applies to both custom orders and web stock orders.
If the problem relates to a production issue with Next Goal Wins, a re-make may be offered to you to rectify the issue.
Cancelling an order
A refund will be offered only when an order is cancelled prior to any work being undertaken by Next Goal Wins. If you need to cancel an order you should email [email protected] as soon as possible.
Once an order has gone into production a refund will not be offered on cancellation as the goods are custom made and not stock items that can be re-sold.
We do not exchange items.
Next Goal Wins aim for a 4-5week turnaround for our bespoke bobble hats/cap and slider orders. However, these are not a 100% guarantee as these may be delivered before or after the specified time frames due to external factors, like Chinese New Year Holidays, national hoidays and possible postal/courier strikes.
Next Goal Wins can not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods. However, if there is an issue with your delivery please ensure you contact us on [email protected]
Set up Costs
Many brands charge a set up fee for embroidery disks, but at Next Goal Wins, we offer this service for FREE. The customer also reserves the right to receive a copy of the embroidery disk/file if they wish. This should be asked for via email to [email protected]